General terms and conditions
Order placement
The translation order is considered placed, and WWT - Worldwide Translation Services' general terms and conditions accepted, as soon as the text to be translated has been transferred. For quotations, the prices are to be understood as price indications. The definitive invoice can deviate from the offered price indication by no more than 10%. Additional expenditures that were unforeseeable are reported and invoiced separately.
Price calculation
The translated characters including spaces count, with 55 strokes to a standard line. Partial lines are invoiced as whole lines. This price per line includes both the translation as well as the proofreading by a second person. Additional expenses are invoiced at cost. All prices are exclusive VAT.
An express surcharge may apply if the order contains more than 5 standard pages (standard page: 30 lines with 55 strokes) and if delivery should occur on the same day (25 - 50% surcharge). For translations that have to be completed over the weekend or the holidays: 50 - 100% surcharge.
Editing and copyediting, however, are invoiced by the hour.
Payment terms
Invoices are due within 20 days net after receiving the completed work, otherwise default charges may be imposed.
Complaints
Complaints must be made in writing within 30 days from the time the translation was received. In justified cases, WWT - Worldwide Translation Services will revise the translation free of charge or, if necessary, have it retranslated. Subject to mandatory legal liability for gross negligence or unlawful intent, WWT - Worldwide Translation Services shall not be liable for further claims.
Non-disclosure
WWT - Worldwide Translation Services warrants confidential treatment and non-disclosure of data and documents. It guarantees that exclusively WWT - Worldwide Translation Services personnel involved in processing and the translators involved shall come into contact with the data.
Copyright
The customer guarantees that the text to be translated does not infringe on third party copyrights. Should WWT - Worldwide Translation Services, however, be prosecuted for copyright violations by third parties, it shall be forced to reject any liability. In turn, WWT - Worldwide Translation Services guarantees that it will not violate any copyrights.
Place of jurisdiction and applicable law
Place of fulfilment and place of jurisdiction is the registered office of the contractor (Weesen SG).
These terms are subject to the Swiss Code of Obligations.
